Alliance Behavioral Health, situated within Crestwood Professional Center on Chateau Drive, is making great strides within the behavioral healthcare community. Co-owners, Katie Lewallen, Ph.D. and W. Jeff Bryson, Ph.D., have created an advanced practice that views mental health holistically.
And now, after celebrating its six-month anniversary in patient care, it’s developed a team, culture, and level of service that stands out.
“For so long, behavioral health practitioners have operated in silos, apart from the rest of the medical community,” said Katie. “But that mentality is quickly shifting and we will continue to see more and more mental and physical health professionals working in sync.”
According to Katie and Jeff, patients will find the greatest success when mental and physical health is addressed as a whole.
“Here at Alliance, we come up with plans to provide services for patients in a way that they can be seen more often and more efficiently,” explained Jeff. “We are here to offer our own specialized services and connect our clients with the best resources available. Sometimes, that means directing them to the correct specialist, introducing them to one of the counselors on our team, or directing them to an outside provider that may better serve his or her individual needs. We aim to be a hub of behavioral health within the North Alabama community.”
Crestwood Professional Center
Forming An Alliance
“In order to advance patient-centered healthcare, we have to realize that we can’t treat symptoms in isolation,” stated Katie. “We have to take care of mental health for physical health to improve. Alliance was created with the objective of integrating behavioral health with the broader healthcare community.”
After working together for five years, Katie and Jeff realized that they shared a vision for how and where a behavioral health practice should go. It was then the two decided to collaborate and make Alliance a reality.
“Like our name suggests, we have formed an alliance of behavioral health professionals who are passionate about what they do,” said Katie. “But the alliance extends beyond our office. We make an effort to work with clients’ family practitioners, therapists, educators, specialists, and others on their care team to get the full picture of their health.”
Within the medical community, patients are likely to encounter a number of specialists that deal with different issues individually. Alliance integrates information and input from all sources so they can develop the most effective treatment plans possible.
A Broad Spectrum of Services
Alliance offers services to all ages and specializes in a variety of disorders from the more common to extremely rare.
“We always welcome the more complex and challenging cases,” guaranteed Jeff. “In my training, I was fortunate enough to work in an environment where I was able to assist on very rare cases. We aim to do everything we can to improve their quality of life and get them functioning again, regardless of how challenging or uncommon the condition.”
Comprehensive assessments, collaborative treatment planning, psychological testing, and ongoing counseling are all under the umbrella of services offered at ABH.
“Alliance is a multidisciplinary practice,” clarified Katie. “We provide a broad range of ongoing services and each patient receives highly individualized care. It’s a technology-driven practice too that utilizes some of the most innovative and advanced techniques within the behavioral health community.”
Katie, a licensed clinical psychologist, focuses her services on children who are struggling in school or having some sort of difficulty succeeding academically or at home. Furthermore, she helps patients achieve their goals with assessments for ADHD, specific learning disorders like dyslexia, mood and anxiety disorders, and personality issues.
“I think it sounds really simple, but I love my job because I know I’m making a difference in people’s everyday lives,” shared Katie. “Watching my clients gain confidence and decrease stress is such a privilege for me.”
Jeff’s services cover a different area.
“One of the best things about our practice is our ability to provide different niche services,” said Jeff. “I specialize in health service psychology, neuropsychology, and I assess clients for a number of conditions associated with how the brain functions. Some of my cases have chronic health issues that they are dealing with and require very specialized treatment.”
The Alliance Behavioral Health team also includes three licensed professional counselors, Megan Caudle, M.Ed., LPC-S, Scott Kincaid, LPC-S, NCC, and Amy Bryan, LPC. Temple Bryson, MS, provides direct clinical assistance to the psychologists in order for patients’ assessment data to be collected and managed more efficiently. Taylor Ballard is ABH’s administrative director and ensures a quality patient experience and ongoing support for the administrative needs of the practice.
“We are all experts in our respective areas,” explained Katie. “But one of the things that sets Alliance apart is our focus on teamwork and creating connections. That’s the backbone of our culture.”
A Culture of Collaboration
“One of the reasons we felt driven to create Alliance was the need for a highly collaborative company culture,” shared Jeff. “There are a lot of practices we have put into place that not only improves the lives of our healthcare team but helps patients as well.”
Each month, the ABH team spends time reviewing cases as a group in an effort to optimize individualized treatment plans and break through barriers.
“When we sit around a table and offer insight into each other’s cases, it really gives us perspectives we wouldn’t have otherwise had,” said Katie. “Working as a team lets us put many trained minds on particularly challenging cases. It’s how we have breakthroughs—and it’s all geared toward making the experience and care of the patient successful.”
While each of the healthcare providers at ABH have specialized training and offer varying services, each team member is considered equally important to the vitality of the office. This also extends to the administrative staff.
“We all run this place together,” clarified Jeff. “From the front desk to our treatment rooms, everyone who interacts with our patients is equally important to our success and the success of our clients.” And, according to Katie and Jeff, that’s what has unified the team and made it a wonderful place to come to work each day.
“It’s true,” added Katie. “Taylor at our front desk accomplishes things that I could never do. He’s an expert at what he does and he is the first face our patients see when they walk in. We know that he will make sure they are treated well and have a pleasant experience.”
Currently, there are five full-time counselors/psychologists providing care at Alliance, but Katie said there is room for a few more.
“We are open to meeting additional providers who are interested in working with our company model,” said Katie. “Mental health professionals are trained to rely on consultation and peer support, but once we get to the real world that can be hard to come by. We have done our best to facilitate a supportive group within our team at Alliance.”
Looking to the Future
“Our practice is about building bridges between behavioral health and the rest of the medical community,” said Jeff. “We’ve designed Alliance to be a highly adaptive office that can easily evolve with the changing healthcare dynamics. In the future, we will continue to grow by adding more technology, providing education to other practitioners, and creating more connections with different providers.”
Jeff also shared that ABH hopes to further advance the use of technology within the practice, including incorporating the use of biofeedback and creating an active research program.
Katie added that the team is working on the cutting edge of what behavioral health research is saying—that patient-centered, technology-driven care is enhanced by collaboration. And part of that is creating more connections with other healthcare fields in the future.
“At the end of the day, it comes down to making a difference,” assured Katie. “Our patients need to be heard, and we tackle each day with a common goal. We want to impact patients’ lives in a positive way. No one should feel alone on their journey toward a happier, healthier life.”
Interested in learning more about Alliance? Visit the company website here: https://alliancehsv.com.
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